Michele George (Proprietor)
GLASGOW SELF CATERING APARTMENTS – GSCA / MMGP Ltd
Sherbrooke Apartments
0/2, 3A & 0/1, 5 Sherbrooke Drive, Glasgow G41 5AA
Boswell Apartments
4 & 8 Boswell Court, Langside, Glasgow G42 9UX
Fieldside Cottage, Ayr Road, Glasgow, G77 6RT
www.glasgowselfcateringapartments.com
michelegeorge1@msn.com
Tel: +44 (0)41-616-0315 Mobile: +44 (0)7989 599346
TERMS AND CONDITIONS OF HIRE of GLASGOW SELF CATERING APARTMENTS / MMGP Ltd
1. Period of Hire
Letting commences at 4pm on the Day of Arrival and terminates at 10am on the Day of Departure; alternative Arrival/Departure times MAY be possible, by prior arrangement.
Early check-in from 7am – charge applies for AM check-ins
Late Departure check-out until 6pm – charge applies
Late Departure after 6pm – Full Daily Rate will apply
2. Booking and Payment
PROVISIONAL BOOKING: Clients may make preliminary enquiries by telephone or e-mail; availability and costs will be advised by GLASGOW SELF CATERING APARTMENTS/MMGP Ltd by telephone or email; at this stage, if the client agrees to a Booking they will receive a Provisional Booking by Email which will request booking details and payment of a deposit. Deposit must be made within 24 hours of receiving Provisional Booking and requested details received. Whenever payment of the deposit is received by Credit/Debit Card by phone OR through a PayPal Account, the Booking will immediately be deemed a FIRM BOOKING. If deposit is not received within 24 hours via Credit/Debit Card or PayPal, the provisional booking will be deemed cancelled and GLASGOW SELF CATERING APARTMENTS/MMGP Ltd will seek to let the accommodation.
BOOKING DETAILS: The Client must submit required Booking Details by post, email or telephone.
FIRM BOOKING: a Booking will be deemed a Firm Booking following receipt and clearance of the deposit and requested booking details and when the
Booking Confirmation/Information Package is be sent by Email or Post.
Receipt of Booking Confirmation Package must be acknowledged by client to complete the Booking Process.
PAYMENT: Payment may be made by Credit/Debit Card, through a PayPal Account, Bank Transfers (Internatiional Bank Transfers are subject to the current standard charge) or Cash GBP.
DEPOSIT: a MINIMUM of £50 Deposit for Total Rental Charges of up to £500
£100 Deposit for Total Rental charges of between £500 – £1000
£200 Deposit for Total Rental charges of between £1000 – £1500
£300 Deposit for Total Rental charges of between £1500 – £2000
(thereafter Deposit increases by £100 per £1000)
Deposit is payable when booking is made.
If the booking is made within 4 weeks before commencement of the letting period, the full rental charge may be requested at the time of booking at discretion of GSCA/MMGP Ltd.
RENTAL BALANCE: The Balance of the Rental Charge is payable 4 weeks before the commencement of the letting period. If the balance is not received by this date then GLASGOW SELF CATERING APARTMENTS/MMGP Ltd will be entitled to re-let for the period and the deposit will be forfeited by the client. This condition will apply unless prior alternative agreement to pay Balanc has been made.
RETURNABLE DEPOSIT: Credit Card Details must be presented. GLASGOW SELF CATERING APARTMENTS/MMGP Ltd reserves the right to also ask for a returnable Deposit of £100 in the form of £GBP Cash. In the unlikely event of damage/breakage/loss of keys/extra expenses, etc relevant costs will be deducted. In the likely circumstances that no damage/breakage/extra expenses are incurred by GSCA/MMGP Ltd, Card Details will be destroyed or Deposit refunded. If a Cash Deposit has been made this will be refunded by Cheque sent within 14 Days of Departure.
IDENTIFICATION: For Security purposes, on Arrival Day Client must present two forms of identification:
(1) Photographic ID – This can be in the form of a Passport or Driving Licence.
(2) ID showing Name and Address eg Bank Statement or Utility Bill dated within the last 12 months
Note: To comply with the Immigration Order of 1972 Guests travelling from overseas must present Passport and also state next destination.
Important: Without specified Damage Deposit AND Identification Check-In cannot proceed.
3. Cancellation by Client
Cancellation by the Client MUST be in writing, either by post or email. An acknowledgement of receipt of a cancellation will be issued by GLASGOW SELF CATERING APARTMENTS/MMGP Ltd. Client MUST ensure that and acknowledgement of Cancellation is received. If such acknowledgement is not received by the client, then the cancellation will NOT be deemed to have taken place.
a) Initial Deposits are non-refundable
b) First day of let being “Day 0”
– Cancellations made on Day 28 or before will receive a Full Refund less Deposit
– Cancellations made between Day 15 and Day 27 will receive 25% refund of total cost of booking less deposit.
– Cancellations made between Day 0 and Day 14 will receive no refund.
4. Cancellation by GLASGOW SELF CATERING APARTMENTS
If GLASGOW SELF CATERING APARTMENTS/MMGP Ltd cannot be made available for the period booked due to events beyond the control of GLASGOW SELF CATERING APARTMENTS/MMGP Ltd and GLASGOW SELF CATERING APARTMENTS/MMGP Ltd require to cancel the booking, the whole of the hire charge will be refunded by GLASGOW SELF CATERING APARTMENTS/MMGP Ltd; the Client will have no claim against GLASGOW SELF CATERING APARTMENTS/MMGP Ltd.
GLASGOW SELF CATERING APARTMENTS/MMGP Ltd is under no obligation to provide alternative accommodation for clients in the event of cancellation, however, should other GSCA/MMGP Ltd Accommodation be available it will be offered to clients at same rate as in original Booking.
Clients are strongly advised to take out a Holiday Cancellation Insurance Policy.
5. Booking Alteration Requests
a) Date, length of stay and name of guest alteration requests will be considered and accommodated wherever possible and will incur no charge provided that the change is made on Day 28 or before the scheduled Day 0 of arrival, that the length of stay is not less than the original booking, and that the alteration request can be accommodated within a 60 day period following the first day of the original booking. If requested changes cannot be accommodated then the alteration request will be treated as a cancellation (see clause 3).
b) Date, length of stay and name of guest alteration requests made between Day 15 and Day 27 (scheduled day of arrival being Day 0), will incur a Booking Change Fee of £50 as long as changes can be accommodated within 60 days of the original scheduled day of arrival. If changes are unable to be accommodated then the alteration request will be treated as a cancellation, as in clause 3.
c) Alteration Requests (apart from name of guest alterations) made between Day 0, the scheduled arrival day, and Day 14, will be treated as a cancellation, as in Clause 3.
d) If Alteration request is for a shorter length of stay than original booking, no refund will apply.
6. Services Included
WiFi/BT Broadband – Free of Charge
Fuel Costs and use of Towels, Bed Linen are included in the rental costs.
Change of Bed Linen & Towels provided every 7 Nights
Introductory Tea, Coffee, Sugar, Milk, Cleaning Materials, Toilet Rolls included in cost of rental
Towels – For stays up to 7 days – no towel change
Bed Linen – For stays up to 7 days – no change
– For stays 8 – 14 days – one change of bed linen
– For longer stays – bed linen & towel change every 7 days
Travel Cot and/or Highchair On Request – FREE OF CHARGE
7. Optional Extra Services
Towel/ Bed Linen Change/Cleaning Services – Charges Apply – Please Enquire
8. Arrival and Departure
ARRIVAL: Upon receipt of deposit, GLASGOW SELF CATERING APARTMENTS/MMGP Ltd will advise full details for accessing the apartment on arrival. It is the responsibility of the Client to advise GLASGOW SELF CATERING APARTMENTS/MMGP Ltd of the Estimated Time of Arrival as much in advance as possible. If the Estimated Time of Arrival changes it is the responsibility of the client to inform GLASGOW SELF CATERING APARTMENTS/MMGP Ltd of this change. On the Day of Arrival, should the Estimated Time of Arrival change IT IS OF UTMOST IMPORTANCE that the Client phones or texts 07989-599346 (International: 0044 7989 599346) with an accurate update of the arrival time.
Method of Enty Access is Pre-Arranged:
SELF CHECK-IN: Information will be emailed prior to Arrival. Client MUST phone/text 07989 599346 (International: 0044 7989 599346) to inform that they have gained access to the accommodation successfully.
MEET AND GREET: Estimated Time of Arrival should be informed of in advance. To ensure smooth arrival/entry, client MUST phone/text 07989 599346 (International: 0044 7989 599346) 30-40minutes prior to Arrival. A representative of Glasgow Self Catering Apartments/MMGP Ltd will meet clients upon arrival.
There is no Reception Desk. Sherbrooke/Boswell Apartments form part of a small private residential block & Fieldside Cottage stands on its own.
DEPARTURE: Unless by prior arrangement, Clients must vacate GLASGOW SELF CATERING APARTMENTS/MMGP Ltd by 10am. Departure arrangements will be clarified upon arrival. (Extension of Stay may be available subject to charge and availability)
9. Number of Persons using the Apartment
The number of persons occupying GLASGOW SELF CATERING APARTMENTS/MMGP Ltd should not exceed the number of persons listed on the Booking Confirmation. Any infringement will result in immediate termination of the contract and all patrons will be required to vacate the premises. All guests occupying must be named on Booking Confirmation. Subletting is strictly prohibited.
10. Use of Accommodation, Behaviour and Noise Levels
As GLASGOW SELF CATERING APARTMENTS/MMGP Ltd Accommodation forms part of a quiet, established, respectable residential area, it is respectfully requested that clients show courtesy and consideration with regard to local residents. Loud Music, Parties, Large Gatherings (ie more than 4 in One-Bedroom Apartments or more than 8 in Two-Bedroom Apartments) or activities of a loud or illegal nature are strictly prohibited. Guests must keep noise levels to an acceptable level and enter/exit apartments as quietly as possible.
Premises may NOT be used for the consumption of illegal drugs.
Premises may NOT be used for the purposes of Drug or People Trafficking.
Premises may NOT be used for the purposes of Prostitution in any form.
Premises may NOT be used for Meetings/Gatherings of more than 6 persons in a One-Bedroom Apartment and 8 persons in a Two-Bedroom Apartment or 3 Bedroom Cottage
No overnight stays are permitted for visiting persons.
Only Guests detailed on the Booking Confirmation may occupy the Accommodation.
Any behaviour contravening these rules will be considered to be a breach of the Terms and Conditions and clients will be required to vacate premises immediately without notice and with no refund at the total discretion of GSCA/MMGP Ltd.
If complaints are received from neighbours concerning loud, drunken or unruly behaviour, this will be deemed a breach of Terms and Conditions and clients will be required to vacate accommodation immediately without notice and with no refund at the total discretion of GSCA/MMGP Ltd.
11. Complaints Procedure
COMPLAINT BY CLIENT: Should there be any problem or cause for complaint during the period of letting, please contact GLASGOW SELF CATERING APARTMENTS/MMGP Ltd immediately and the utmost will be done to rectify the problem.
COMPLAINT BY GLASGOW SELF CATERING APARTMENTS/MMGP Ltd: GLASGOW SELF CATERING APARTMENTS/MMGP Ltd reserves the right to decline accommodation and/or to demand the immediate withdrawal of any persons not complying with these Terms and Conditions, or for any conduct detrimental to the property or the comfort of adjacent guests or neighbours.
12. Care of Property, Breakages, or Damage
In the interests of hygiene, guests must remove outdoor shoes whilst in apartment.
In the interests of safety all electrical appliances should be switched off when leaving apartments (except TV/DVD/Hi-Fi)
In the interests of security, all windows must be closed and Front Door locked when clients are not in apartment.
Security Entry Doors must be kept locked at all times.
Heaters should not be covered and should be kept free from inflammable materials, eg bedding, curtains, etc
To prevent condensation, odours and mould growth due to warm, moist conditions during period of hire, apartment should be aired at least once per day by opening windows to allow airflow through the accommodation.
Refuse should be re-cycled according to local Council Guidelines. Refuse must be removed on Departure Day.
Clients should advise GLASGOW SELF CATERING APARTMENTS/MMGP Ltd of any cause for complaint, hygiene issues, breakages or damage found in apartment on Day 1 of Period of Hire. Thereafter any Damage/Breakages/Conditions which occur either accidentally or due to neglect are the responsibility of the client and must be reported to GLASGOW SELF CATERING APARTMENTS/MMGP Ltd immediately and replaced or paid for by client, excepting circumstances of normal wear and tear.
The Client should take proper care of GLASGOW SELF CATERING APARTMENTS/MMGP Ltd including contents. Unless extra maid service is requested, the client is responsible for the cleaning of GLASGOW SELF CATERING APARTMENTS/MMGP Ltd. For the benefit of future guests, it is requested that, on departure, the apartment is left in a similar state of cleanliness and tidiness as it was found on arrival. All apartment contents including cupboard contents should be returned to original position as on Arrival Day. Oven/Hob/Grill Pan/Fridge should be left in clean condition with signs of “baked/stuck on food” completely removed.
Excessive cleaning costs beyond the norm of three man hours for a One-Bedroom Apartment and four man hours for a Two-Bedroom Apartment will be charged to client.
Where, in the sole honest and experienced opinion of GLASGOW SELF CATERING APARTMENTS/MMGP Ltd, there has been excessive breakage/damage, beyond normal use, excessive cleaning required, odour contamination, build-up of mould due to lack of ventilation and airflow, the cost of rectification, cleaning and/or repair will be charged to the client.
Current, valid Credit Card Details to cover for any potential damage/breakages must be provided prior to Arrival. In the highly unlikely case of extra charges being incurred, GLASGOW SELF CATERING APARTMENTS/MMGP Ltd reserve the right to charge for any damage, breakage, staining of carpets/towels/bed linen, smoking/odour pollution.
Card Details will not be kept on file and will be destroyed immediately after Departure assuming that apartment is vacated and left in condition as on Arrival.
13. Parking
Sherbrooke Apartments – On-Site Parking is for the use of permanent residents only. Guests of Sherbrooke Apartments must use Free and Unrestricted On-Street Parking on adjacent Sherbrooke Drive which is always available. On-Site Parking Facilities may be used for “Setting Down” and “Picking Up” purposes only.
Boswell Apartments – One Private Parking space is available to guests and also Visitors Parking spaces if available for Cars only. On-Road Parking also available.
Fieldside Cottage: Private Driveway Parking for 2 vehicles Free of Charge
14. Pets
Certain pets may be allowed in GLASGOW SELF CATERING APARTMENTS/MMGP Ltd by prior arrangement at time of booking at an Extra Cost. In the interests of hygiene and future guests, Pet Owners must ensure that, on departure, no animal hair, carpet stains, pet odours, etc are left in apartment. Card Details are requested to cover for any potential damage.
15. Smoking
GLASGOW SELF CATERING APARTMENTS/MMGP Ltd operates a strict NO SMOKING POLICY.
Guests may smoke outside the accommodation. Cigarette ends must be extinguished and removed safely to outside refuse bin.
16. Right of Entry
The proprietors or representatives of GLASGOW SELF CATERING APARTMENTS/MMGP Ltd reserve the right of entry to the accommodation at all reasonable times, for the purpose of weekly inspection, maid service/towels/linen change, or to carry out necessary repairs or maintenance. Visits will be kept to a minimum and the door will always be knocked/doorbell rung prior to entry to respect privacy of clients. As part of quality control procedures GSCA/MMGP Ltd will visit apartment on a weekly basis to ensure that the premises are being used for the purpose for which they were intended. Weekly quality control inspections will take place between the hours 9am to 9pm and it is not necessary for guests to be present. If standards of hygiene and care of apartment are not met according to GSCA/MMGP Ltd guidelines, clients will be requested to vacate apartment with immediate effect and no refund will be given.
17. Injury, Loss, Damage
The use of the property and its equipment is entirely at the Client’s risk and no responsibility is accepted by GLASGOW SELF CATERING APARTMENTS/MMGP Ltd for injury to the Client, a member of his/her party or of any person entering the property with the permission of his/her party for injury, loss or damage to belongings, including motor vehicles. Clients should be aware that grounds/garden areas outside the accommodation buildings are uneven. Advice issued by GSCA/MMGP Ltd is to take extra caution to avoid unnecessary accident/injury as this is the sole responsibility of the client.
Clients should ensure that they have adequate personal and travel insurance.
18. Contract
A Contract, under Scots Law, will be deemed to have been entered into, embracing the above Terms and Conditions, when a Booking is made by the client, accepted by GLASGOW SELF CATERING APARTMENTS/MMGP Ltd, AND THE INITIAL DEPOSIT IS MADE.
INITIAL DEPOSIT after Booking is confirmed is always Non-Refundable.